Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"0fb5e91459901e7fd80fa1e12f4c3f7d19f0072c_lout","branding":{"id":"122","key":"lts","name":"L&D ticket system ","portalBaseUrl":"/servicedesk/customer/portal/122"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2fee4b28-18fb-41e1-94b7-a337f9c9ea26/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMGUwNmJlYi1kZWMxLTRlNmEtYTcwMS04NDg4NmIxNjRhZTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJmZWU0YjI4LTE4ZmItNDFlMS05NGI3LWEzMzdmOWM5ZWEyNiI6WyJyZWFkIl19LCJleHAiOjE3NzA4MDA0OTAsIm5iZiI6MTc3MDc5OTg5MH0.AZIAVAivyQ6gicXHcsaCrHsjKvpphTMlUQGwGl26Rs8&client=10e06beb-dec1-4e6a-a701-84886b164ae4&mode=fit","logoId":"2fee4b28-18fb-41e1-94b7-a337f9c9ea26","isLogoAvailable":true,"helpCenterTitle":"ONCALL IT Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"ONCALL IT Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"ONCALL IT Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#f37021","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"122","key":"lts","projectId":10405,"serviceDeskId":122,"name":"L&D ticket system ","description":"<p>Welcome! You can raise a request for L&D ticket system using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/122","reqTypes":[{"id":"419","name":"Training Request","descriptionHtml":"","callToAction":"Training Request","introHtml":"","icon":10526,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[180],"key":""},{"id":"386","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10528,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""}],"reqGroups":[{"id":180,"name":"General"}],"orderMapping":{"180":[419]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":122,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LTS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMGUwNmJlYi1kZWMxLTRlNmEtYTcwMS04NDg4NmIxNjRhZTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDQwNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA4MDEwOTAsIm5iZiI6MTc3MDc5OTg5MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.0FKNboq7gpwwaLEdj2WD7iDH1vdzUIaSV1bRkowoPaM","targetCollection":"upload-project-10405","endpointUrl":"https://api.media.atlassian.com","clientId":"10e06beb-dec1-4e6a-a701-84886b164ae4","tokenDurationInMins":20}},"reqCreate":{"id":419,"projectId":10405,"issueType":{"id":"10179","name":"General request"},"form":{"name":"Training Request","descriptionHtml":"","callToAction":"Training Request","intro":"","instructions":"","icon":10526,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Eg. Enteral Feeding (Gastrostomy) Training for – John Doe","descriptionHtml":"<p>Eg. Enteral Feeding (Gastrostomy) Training for – John Doe</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10258","fieldConfigId":"10400","label":"I am located in","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10544","label":"VIC","selected":false,"children":[]},{"value":"10545","label":"QLD","selected":false,"children":[]},{"value":"10546","label":"SA","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/122/create/419","requestValidateBaseUrl":"/servicedesk/customer/portal/122/validate/419","calendarParams":{"firstDay":0,"date":"2026-02-11T19:51:31+1100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMGUwNmJlYi1kZWMxLTRlNmEtYTcwMS04NDg4NmIxNjRhZTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDQwNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA4MDEwOTEsIm5iZiI6MTc3MDc5OTg5MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.XFZNDYQWElwjOwQVkqYUv9VQvnO3vUhlnhFTpE6g36A","targetCollection":"upload-project-10405","endpointUrl":"https://api.media.atlassian.com","clientId":"10e06beb-dec1-4e6a-a701-84886b164ae4","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1561517321973214,"updated":"2025-10-16T22:42:27.997544347Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[419],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1561517321973214,"name":"Training Request ","submit":{"lock":false,"pdf":true},"templateFormUuid":"371fbf30-f0e1-4b4e-8cf1-ea5899028478"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":4,"localId":"142a49bc-b9d3-4167-9fc4-ad417d730079"},"content":[{"type":"text","text":" ON","marks":[{"type":"textColor","attrs":{"color":"#36b37e"}}]},{"type":"text","text":"CALL Group Australia /","marks":[{"type":"textColor","attrs":{"color":"#ff991f"}}]},{"type":"text","text":" Sa"},{"type":"text","text":"care","marks":[{"type":"strong"}]}],"marks":[{"type":"alignment","attrs":{"align":"end"}}]},{"type":"paragraph","attrs":{"localId":"9dad9072-ade3-4523-b0eb-b7d11ff94966"},"content":[]},{"type":"paragraph","attrs":{"localId":"9dad9072-ade3-4523-b0eb-b7d11ff94966"},"content":[{"type":"text","text":"Client Details & Support Coordinator Detail","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"3a82f055-79bb-4344-9306-999f629e9c5e"},"content":[{"type":"text","text":"Client Details"},{"type":"text","text":" ","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":100},"layout":"default","localId":"52108558-ff6e-4b91-a530-8bfa395bb156"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":102},"layout":"default","localId":"de8c8e95-fd35-4720-a690-aa06ed62a83d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":104},"layout":"default","localId":"5991e3d8-3c04-4530-9277-d718a80e1f5a"}},{"type":"paragraph","attrs":{"localId":"202bab3d-d7b8-45f4-9cca-30cd671d54b0"},"content":[{"type":"text","text":"External Client Support Coordinator Detail","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":94},"layout":"default","localId":"e48a5f82-4d2e-4346-a67b-13cc5c6ff6ba"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":95},"layout":"default","localId":"f852cbdb-05ac-4a9b-b90c-07c8b2fcaaf3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":126},"layout":"default","localId":"707880c3-9cde-412e-87a0-980a79bba274"}},{"type":"paragraph","attrs":{"localId":"202bab3d-d7b8-45f4-9cca-30cd671d54b0"},"content":[{"type":"text","text":"Staff Member Needing Training (One line per staff)","marks":[{"type":"strong"}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"0fa52a98-aba0-4551-b2f0-f2b28ac92017"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":119},"layout":"default","localId":"6b4e72c7-a0ec-4177-ac19-0ffa6d2694de"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":120},"layout":"default","localId":"a235dcec-30db-4b67-bb30-6082312e524d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":121},"layout":"default","localId":"38ba5bfd-9101-434f-beeb-c86675c18c85"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":127},"layout":"default","localId":"fa8cd9e9-6349-464a-aa6b-2eddce0bb3d9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":132},"layout":"default","localId":"d7152ea7-39cb-43a4-ba35-a1be13a9c89f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":133},"layout":"default","localId":"1e5c6b92-3ecc-4070-b270-d5d168bb756a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":134},"layout":"default","localId":"60ddc6ae-3d99-4884-ada6-cf9f2f695245"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":135},"layout":"default","localId":"8d96ed7a-3104-44cf-93e4-a5e013e78738"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":130},"layout":"default","localId":"52eb1844-6948-464f-935d-117b9f5e3ee5"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":105},"layout":"default","localId":"94af1428-7fec-4e33-8286-0f04703fb9e8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":118},"layout":"default","localId":"8b2b0561-a910-44bb-9d8f-a3ec9710b0c2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":123},"layout":"default","localId":"b8d61628-62bb-4e2a-a0f7-697e241f4c9a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":124},"layout":"default","localId":"b108f4cb-e6e4-4533-b123-0ee008c71af5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":125},"layout":"default","localId":"c233dd12-02a6-456e-8882-b51ca003b666"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":136},"layout":"default","localId":"a4867af5-3e08-4a0a-b391-1392da5be938"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":137},"layout":"default","localId":"afb77393-7b56-458d-bd98-d4a3c9bcf31c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":138},"layout":"default","localId":"0c778c8f-dcd5-4227-94bb-dcbf1a360725"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":139},"layout":"default","localId":"f96b1e39-d2e5-4c94-accf-0b8ebc72535f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":140},"layout":"default","localId":"ab1818f6-e3f1-401c-8267-1a9074d64332"}}]}]},{"type":"paragraph","attrs":{"localId":"81fca8c6-9d31-45a9-a693-471a6f2bee0a"},"content":[{"type":"text","text":"Training Type ","marks":[{"type":"strong"}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":112},"layout":"default","localId":"22d04877-b4d1-404d-a332-696b8f8104fc"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":116},"layout":"default","localId":"60f15ff3-60c9-4979-af09-3c96b9f91bfa"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":115},"layout":"default","localId":"e843d79f-0baa-4cf4-9c04-c280899e4914"}},{"type":"paragraph","content":[]}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":143},"layout":"default","localId":"e810f7db-926f-4283-a628-bc1f9823adf2"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":144},"layout":"default","localId":"f634d546-5533-45d2-aea8-fdaa7bb228e1"}},{"type":"paragraph","content":[]}]}]},{"type":"paragraph","attrs":{"localId":"b529b4cc-1071-4be6-9347-8c2e9e47eedd"},"content":[{"type":"text","text":"Priority / Urgency Level","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"d8aa9842-d1f1-43d7-a744-d29640925a2b"}},{"type":"paragraph","attrs":{"localId":"772ed57d-5940-416a-9d3c-c06bdbfd72f2"},"content":[{"type":"text","text":"Reason for Request","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":46},"layout":"default","localId":"df48a3ea-3b14-46ce-a08d-e6ffcddddcc2"}},{"type":"paragraph","attrs":{"localId":"db65276d-04b9-44cf-b0e4-7a37f04b0159"},"content":[{"type":"text","text":"Manager Approval","marks":[{"type":"strong"}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":63},"layout":"default","localId":"4c9fd4c9-3a72-4953-83a2-ea692c147015"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":93},"layout":"default","localId":"a9be28ff-28ef-4835-a4d3-30fcf4d84e7e"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":92},"layout":"default","localId":"7e7e687f-a61c-4509-942e-875d9c59dd2d"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":89},"layout":"default","localId":"7dcbcf9e-bba2-478f-a25d-30651f73b171"}},{"type":"paragraph","attrs":{"localId":"bdd56c2c-3658-4242-a41f-bc6dd152ea7b"},"content":[]}]}],"conditions":{},"sections":{},"questions":{"89":{"type":"tl","label":"Additional Comments:","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"124":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"121":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"46":{"type":"cm","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"New client (permanent)","other":false},{"id":"2","label":"New client (respite)","other":false},{"id":"3","label":"Current client (additional care need)","other":false},{"id":"4","label":"Current client (additional staff)","other":false},{"id":"5","label":"Current client (refresher)","other":false}],"questionKey":""},"94":{"type":"tl","label":"Full Name:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"112":{"type":"cd","label":"HIDPA Training: ","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Gastrostomy/Enteral Feeding Management (2 hrs)","other":false},{"id":"2","label":"Diabetes Management and Insulin Administration (2 hrs)","other":false},{"id":"3","label":"Seizure Management & Midazolam Administration (2 hrs)","other":false},{"id":"4","label":"Complex Bowel and Catheter Management (2 hrs)","other":false},{"id":"5","label":"Complex Wound Care (2 hrs)","other":false},{"id":"6","label":"Tracheostomy & Ventilator Management (4 hrs) (external)","other":false},{"id":"7","label":"Ostomy Management (2 hrs)","other":false},{"id":"8","label":"Subcutaneous Injection (2 hrs)","other":false},{"id":"9","label":"Oral Suction (2 hrs)","other":false},{"id":"10","label":"CPAP/BiPAP Management (2 Hours)","other":false},{"id":"11","label":"Dysphagia Management (2 hrs)","other":false},{"id":"12","label":"Palliative Care (2 hrs)","other":false},{"id":"13","label":"Observations and Vital Signs (2 hrs)","other":false}],"questionKey":""},"144":{"type":"cm","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Online Refresher","other":false}],"questionKey":""},"116":{"type":"cd","label":"External Training: ","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Child-safe environments (8 hrs.)","other":false},{"id":"2","label":"Hydro Evacuation training (2 hrs.)","other":false},{"id":"3","label":"Mental health First aid (2 days over 2 weeks)","other":false}],"questionKey":""},"137":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"126":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"115":{"type":"cd","label":"General / Non-Specific: ","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Assist with Medication (2hrs)","other":false},{"id":"2","label":"Basic Continence Support (2 hrs)","other":false},{"id":"3","label":"Crisis Prevention Intervention (6.5) plus 3 hrs online","other":false},{"id":"4","label":"Manual Handling","other":false}],"questionKey":""},"118":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"45":{"type":"cm","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"High – Required urgently (within 1–2 weeks) – e.g., client-specific, expired training","other":false},{"id":"2","label":"Medium – Training expiry approaching","other":false},{"id":"3","label":"Low – General professional development","other":false}],"questionKey":""},"120":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"93":{"type":"cm","label":"Do You Support this Request?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"100":{"type":"tl","label":"Full Name:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"135":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"139":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"132":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"11":{"type":"tl","label":"Full Name:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"104":{"type":"tl","label":"Does the client have Funding? ","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"134":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"123":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"138":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"127":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"140":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"133":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"102":{"type":"tl","label":"Client Address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"95":{"type":"tl","label":"Email Address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"92":{"type":"cd","label":"Title ","description":"","validation":{"rq":false},"choices":[{"id":"3","label":"Manager","other":false},{"id":"1","label":"Coordinator","other":false},{"id":"2","label":"Team Leader","other":false},{"id":"4","label":"Clinical Staff","other":false}],"questionKey":""},"125":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"143":{"type":"cm","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Face to face/In Person","other":false}],"questionKey":""},"130":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"105":{"type":"tl","label":"Staff Email Address:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"63":{"type":"tl","label":"Manager Full Name:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"119":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"136":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"371fbf30-f0e1-4b4e-8cf1-ea5899028478"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1561517321973214,"updated":"2025-10-16T22:42:27.997544347Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[419],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1561517321973214,"name":"Training Request ","submit":{"lock":false,"pdf":true},"templateFormUuid":"371fbf30-f0e1-4b4e-8cf1-ea5899028478"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":4,"localId":"142a49bc-b9d3-4167-9fc4-ad417d730079"},"content":[{"type":"text","text":" ON","marks":[{"type":"textColor","attrs":{"color":"#36b37e"}}]},{"type":"text","text":"CALL Group Australia /","marks":[{"type":"textColor","attrs":{"color":"#ff991f"}}]},{"type":"text","text":" Sa"},{"type":"text","text":"care","marks":[{"type":"strong"}]}],"marks":[{"type":"alignment","attrs":{"align":"end"}}]},{"type":"paragraph","attrs":{"localId":"9dad9072-ade3-4523-b0eb-b7d11ff94966"},"content":[]},{"type":"paragraph","attrs":{"localId":"9dad9072-ade3-4523-b0eb-b7d11ff94966"},"content":[{"type":"text","text":"Client Details & Support Coordinator Detail","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"3a82f055-79bb-4344-9306-999f629e9c5e"},"content":[{"type":"text","text":"Client Details"},{"type":"text","text":" ","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":100},"layout":"default","localId":"52108558-ff6e-4b91-a530-8bfa395bb156"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":102},"layout":"default","localId":"de8c8e95-fd35-4720-a690-aa06ed62a83d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":104},"layout":"default","localId":"5991e3d8-3c04-4530-9277-d718a80e1f5a"}},{"type":"paragraph","attrs":{"localId":"202bab3d-d7b8-45f4-9cca-30cd671d54b0"},"content":[{"type":"text","text":"External Client Support Coordinator Detail","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":94},"layout":"default","localId":"e48a5f82-4d2e-4346-a67b-13cc5c6ff6ba"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":95},"layout":"default","localId":"f852cbdb-05ac-4a9b-b90c-07c8b2fcaaf3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":126},"layout":"default","localId":"707880c3-9cde-412e-87a0-980a79bba274"}},{"type":"paragraph","attrs":{"localId":"202bab3d-d7b8-45f4-9cca-30cd671d54b0"},"content":[{"type":"text","text":"Staff Member Needing Training (One line per staff)","marks":[{"type":"strong"}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"0fa52a98-aba0-4551-b2f0-f2b28ac92017"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":119},"layout":"default","localId":"6b4e72c7-a0ec-4177-ac19-0ffa6d2694de"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":120},"layout":"default","localId":"a235dcec-30db-4b67-bb30-6082312e524d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":121},"layout":"default","localId":"38ba5bfd-9101-434f-beeb-c86675c18c85"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":127},"layout":"default","localId":"fa8cd9e9-6349-464a-aa6b-2eddce0bb3d9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":132},"layout":"default","localId":"d7152ea7-39cb-43a4-ba35-a1be13a9c89f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":133},"layout":"default","localId":"1e5c6b92-3ecc-4070-b270-d5d168bb756a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":134},"layout":"default","localId":"60ddc6ae-3d99-4884-ada6-cf9f2f695245"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":135},"layout":"default","localId":"8d96ed7a-3104-44cf-93e4-a5e013e78738"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":130},"layout":"default","localId":"52eb1844-6948-464f-935d-117b9f5e3ee5"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":105},"layout":"default","localId":"94af1428-7fec-4e33-8286-0f04703fb9e8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":118},"layout":"default","localId":"8b2b0561-a910-44bb-9d8f-a3ec9710b0c2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":123},"layout":"default","localId":"b8d61628-62bb-4e2a-a0f7-697e241f4c9a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":124},"layout":"default","localId":"b108f4cb-e6e4-4533-b123-0ee008c71af5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":125},"layout":"default","localId":"c233dd12-02a6-456e-8882-b51ca003b666"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":136},"layout":"default","localId":"a4867af5-3e08-4a0a-b391-1392da5be938"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":137},"layout":"default","localId":"afb77393-7b56-458d-bd98-d4a3c9bcf31c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":138},"layout":"default","localId":"0c778c8f-dcd5-4227-94bb-dcbf1a360725"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":139},"layout":"default","localId":"f96b1e39-d2e5-4c94-accf-0b8ebc72535f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":140},"layout":"default","localId":"ab1818f6-e3f1-401c-8267-1a9074d64332"}}]}]},{"type":"paragraph","attrs":{"localId":"81fca8c6-9d31-45a9-a693-471a6f2bee0a"},"content":[{"type":"text","text":"Training Type ","marks":[{"type":"strong"}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":112},"layout":"default","localId":"22d04877-b4d1-404d-a332-696b8f8104fc"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":116},"layout":"default","localId":"60f15ff3-60c9-4979-af09-3c96b9f91bfa"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":115},"layout":"default","localId":"e843d79f-0baa-4cf4-9c04-c280899e4914"}},{"type":"paragraph","content":[]}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":143},"layout":"default","localId":"e810f7db-926f-4283-a628-bc1f9823adf2"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":144},"layout":"default","localId":"f634d546-5533-45d2-aea8-fdaa7bb228e1"}},{"type":"paragraph","content":[]}]}]},{"type":"paragraph","attrs":{"localId":"b529b4cc-1071-4be6-9347-8c2e9e47eedd"},"content":[{"type":"text","text":"Priority / Urgency Level","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"d8aa9842-d1f1-43d7-a744-d29640925a2b"}},{"type":"paragraph","attrs":{"localId":"772ed57d-5940-416a-9d3c-c06bdbfd72f2"},"content":[{"type":"text","text":"Reason for Request","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":46},"layout":"default","localId":"df48a3ea-3b14-46ce-a08d-e6ffcddddcc2"}},{"type":"paragraph","attrs":{"localId":"db65276d-04b9-44cf-b0e4-7a37f04b0159"},"content":[{"type":"text","text":"Manager Approval","marks":[{"type":"strong"}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":63},"layout":"default","localId":"4c9fd4c9-3a72-4953-83a2-ea692c147015"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":93},"layout":"default","localId":"a9be28ff-28ef-4835-a4d3-30fcf4d84e7e"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":92},"layout":"default","localId":"7e7e687f-a61c-4509-942e-875d9c59dd2d"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":89},"layout":"default","localId":"7dcbcf9e-bba2-478f-a25d-30651f73b171"}},{"type":"paragraph","attrs":{"localId":"bdd56c2c-3658-4242-a41f-bc6dd152ea7b"},"content":[]}]}],"conditions":{},"sections":{},"questions":{"89":{"type":"tl","label":"Additional Comments:","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"124":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"121":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"46":{"type":"cm","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"New client (permanent)","other":false},{"id":"2","label":"New client (respite)","other":false},{"id":"3","label":"Current client (additional care need)","other":false},{"id":"4","label":"Current client (additional staff)","other":false},{"id":"5","label":"Current client (refresher)","other":false}],"questionKey":""},"94":{"type":"tl","label":"Full Name:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"112":{"type":"cd","label":"HIDPA Training: ","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Gastrostomy/Enteral Feeding Management (2 hrs)","other":false},{"id":"2","label":"Diabetes Management and Insulin Administration (2 hrs)","other":false},{"id":"3","label":"Seizure Management & Midazolam Administration (2 hrs)","other":false},{"id":"4","label":"Complex Bowel and Catheter Management (2 hrs)","other":false},{"id":"5","label":"Complex Wound Care (2 hrs)","other":false},{"id":"6","label":"Tracheostomy & Ventilator Management (4 hrs) (external)","other":false},{"id":"7","label":"Ostomy Management (2 hrs)","other":false},{"id":"8","label":"Subcutaneous Injection (2 hrs)","other":false},{"id":"9","label":"Oral Suction (2 hrs)","other":false},{"id":"10","label":"CPAP/BiPAP Management (2 Hours)","other":false},{"id":"11","label":"Dysphagia Management (2 hrs)","other":false},{"id":"12","label":"Palliative Care (2 hrs)","other":false},{"id":"13","label":"Observations and Vital Signs (2 hrs)","other":false}],"questionKey":""},"144":{"type":"cm","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Online Refresher","other":false}],"questionKey":""},"116":{"type":"cd","label":"External Training: ","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Child-safe environments (8 hrs.)","other":false},{"id":"2","label":"Hydro Evacuation training (2 hrs.)","other":false},{"id":"3","label":"Mental health First aid (2 days over 2 weeks)","other":false}],"questionKey":""},"137":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"126":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"115":{"type":"cd","label":"General / Non-Specific: ","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Assist with Medication (2hrs)","other":false},{"id":"2","label":"Basic Continence Support (2 hrs)","other":false},{"id":"3","label":"Crisis Prevention Intervention (6.5) plus 3 hrs online","other":false},{"id":"4","label":"Manual Handling","other":false}],"questionKey":""},"118":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"45":{"type":"cm","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"High – Required urgently (within 1–2 weeks) – e.g., client-specific, expired training","other":false},{"id":"2","label":"Medium – Training expiry approaching","other":false},{"id":"3","label":"Low – General professional development","other":false}],"questionKey":""},"120":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"93":{"type":"cm","label":"Do You Support this Request?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"100":{"type":"tl","label":"Full Name:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"135":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"139":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"132":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"11":{"type":"tl","label":"Full Name:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"104":{"type":"tl","label":"Does the client have Funding? ","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"134":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"123":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"138":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"127":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"140":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"133":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"102":{"type":"tl","label":"Client Address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"95":{"type":"tl","label":"Email Address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"92":{"type":"cd","label":"Title ","description":"","validation":{"rq":false},"choices":[{"id":"3","label":"Manager","other":false},{"id":"1","label":"Coordinator","other":false},{"id":"2","label":"Team Leader","other":false},{"id":"4","label":"Clinical Staff","other":false}],"questionKey":""},"125":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"143":{"type":"cm","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Face to face/In Person","other":false}],"questionKey":""},"130":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"105":{"type":"tl","label":"Staff Email Address:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"63":{"type":"tl","label":"Manager Full Name:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"119":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"136":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"371fbf30-f0e1-4b4e-8cf1-ea5899028478"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}