{"xsrfToken":"e832c64d8c93f094b3f83cf8ff277bcc457fe7a3_lout","branding":{"id":"6","key":"itsm","name":"IT Help Desk","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2fee4b28-18fb-41e1-94b7-a337f9c9ea26/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMGUwNmJlYi1kZWMxLTRlNmEtYTcwMS04NDg4NmIxNjRhZTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJmZWU0YjI4LTE4ZmItNDFlMS05NGI3LWEzMzdmOWM5ZWEyNiI6WyJyZWFkIl19LCJleHAiOjE3NDQ0NTAyNjksIm5iZiI6MTc0NDQ0OTY2OX0.OQ3opT4I-HGvGLo07e9luU3QLjuCM_qPGMN_hFFypjg&client=10e06beb-dec1-4e6a-a701-84886b164ae4&mode=fit","logoId":"2fee4b28-18fb-41e1-94b7-a337f9c9ea26","isLogoAvailable":true,"helpCenterTitle":"ONCALL IT Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"ONCALL IT Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"ONCALL IT Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#f37021","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"itsm","projectId":10026,"serviceDeskId":6,"name":"IT Help Desk","description":"<p>Welcome! You can raise a request for IT Help Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"95","name":"Add a feature to OCP","descriptionHtml":"","callToAction":"Add a feature to OCP","introHtml":"","icon":10511,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[24],"key":""},{"id":"60","name":"Applications","descriptionHtml":"","callToAction":"Applications","introHtml":"","icon":10470,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[20],"key":""},{"id":"75","name":"Calendar issue","descriptionHtml":"<p>“ Have you tried turning it off and on again? ”</p>","callToAction":"Calendar issue","introHtml":"<p>Issues in the email calendar</p>","icon":10529,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[36],"key":""},{"id":"61","name":"Drum Request","descriptionHtml":"","callToAction":"Drum Request","introHtml":"","icon":10522,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[25],"key":""},{"id":"79","name":"Email Issue","descriptionHtml":"","callToAction":"Email Issue","introHtml":"","icon":10492,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[36],"key":""},{"id":"72","name":"Errors in Report","descriptionHtml":"<p>“ Have you tried turning it off and on again? ”</p>","callToAction":"Errors in Report","introHtml":"<p>Report is crashing or erroring</p>","icon":10508,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[30],"key":""},{"id":"70","name":"F.O.B Access","descriptionHtml":"","callToAction":"F.O.B Access","introHtml":"<p>Request for a FOB Access or a replacement</p>","icon":10551,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[28],"key":""},{"id":"127","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>VC function you would like to see added or modified</p>","icon":10511,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[41],"key":""},{"id":"35","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10519,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[17],"key":""},{"id":"34","name":"Get IT help","descriptionHtml":"<p>“ Have you tried turning it off and on again? ”</p>","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10542,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[17],"key":""},{"id":"78","name":"Infrastructure Request","descriptionHtml":"","callToAction":"Infrastructure Request","introHtml":"<p>Request for new equipment</p>","icon":10551,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[17],"key":""},{"id":"77","name":"Microsoft SharePoint","descriptionHtml":"<p>“ Have you tried turning it off and on again? ”</p>","callToAction":"Microsoft SharePoint","introHtml":"<p>Issues\\Access related to SharePoint application</p>","icon":10533,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[36],"key":""},{"id":"76","name":"Microsoft Teams","descriptionHtml":"<p>“ Have you tried turning it off and on again? ”</p>","callToAction":"Microsoft Teams","introHtml":"<p>Issues related to Teams Application</p>","icon":10499,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[36],"key":""},{"id":"67","name":"Network Trouble","descriptionHtml":"","callToAction":"Network Trouble","introHtml":"<p>Can't access network location.</p>","icon":10486,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[27],"key":""},{"id":"100","name":"New Employee Account (IT Request Form - QLD & SA only)","descriptionHtml":"","callToAction":"New Employee Account (IT Request Form - QLD & SA only)","introHtml":"<p>New Employee Accounts (VIC)- Please use onboarding form in VIC HR Service Desk</p>","icon":10526,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[19],"key":""},{"id":"44","name":"New Mobile Device","descriptionHtml":"","callToAction":"New Mobile Device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10535,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[35],"key":""},{"id":"89","name":"OCP Error Message","descriptionHtml":"","callToAction":"OCP Error Message","introHtml":"","icon":10513,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[24],"key":""},{"id":"88","name":"OCP Login error","descriptionHtml":"","callToAction":"OCP Login error","introHtml":"","icon":10515,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[24],"key":""},{"id":"99","name":"OOHC Request","descriptionHtml":"","callToAction":"OOHC Request","introHtml":"<p>OOHC contingency</p>","icon":10497,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[19],"key":""},{"id":"97","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"","icon":10521,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[24],"key":""},{"id":"130","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Anything that doesn’t fit above</p>","icon":10513,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[41],"key":""},{"id":"98","name":"Other Request","descriptionHtml":"","callToAction":"Other Request","introHtml":"","icon":10516,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[35],"key":""},{"id":"63","name":"Printer","descriptionHtml":"<p>“ Have you tried turning it off and on again? ”</p>","callToAction":"Printer","introHtml":"<p>Problem with the printer or New Printer Request</p>","icon":10530,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[25],"key":""},{"id":"45","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10522,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[17,20],"key":""},{"id":"46","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10513,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[17],"key":""},{"id":"71","name":"Report Request","descriptionHtml":"<p>“ Have you tried turning it off and on again? ”</p>","callToAction":"Report Request","introHtml":"<p>Request for a new report</p>","icon":10551,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[30],"key":""},{"id":"73","name":"Reports showing wrong results","descriptionHtml":"<p>“ Have you tried turning it off and on again? ”</p>","callToAction":"Reports showing wrong results","introHtml":"<p>Request related to reports showing wrong results</p>","icon":10478,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[30],"key":""},{"id":"47","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10529,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[20],"key":""},{"id":"38","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10514,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[17],"key":""},{"id":"172","name":"Request Email Access","descriptionHtml":"","callToAction":"Request Email Access","introHtml":"<p>Get Access to another user's mailbox in outlook</p>","icon":10504,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[36],"key":""},{"id":"41","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10469,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[17],"key":""},{"id":"57","name":"Request Printer toner","descriptionHtml":"","callToAction":"Request Printer toner","introHtml":"<p>Request printer toner</p>","icon":10513,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[25],"key":""},{"id":"245","name":"Request Re-platform Project Scope Change","descriptionHtml":"<p>To request a change in the project, please complete the Re-Platform Project Change Request Form in full. Provide detailed information in each section, including a description of the current state, the proposed change, and the reasons for the change.</p>\n<p>If the change is approved, the project team will inform you and outline the implementation plan, assign responsibilities, and track the implementation.</p>","callToAction":"Request Re-platform Project Scope Change","introHtml":"<p>Allows stakeholders to request changes to the project scope.</p>","icon":10536,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[20],"key":""},{"id":"62","name":"Scanner Issues","descriptionHtml":"<p>“ Have you tried turning it off and on again? ”</p>","callToAction":"Scanner Issues","introHtml":"<p>Problem with the scanner</p>","icon":10545,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[25],"key":""},{"id":"69","name":"Security Issues","descriptionHtml":"","callToAction":"Security Issues","introHtml":"<p>Problems regarding security.</p>","icon":10508,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[28],"key":""},{"id":"96","name":"Sending Issue","descriptionHtml":"","callToAction":"Sending Issue","introHtml":"","icon":10480,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[24],"key":""},{"id":"129","name":"Shift Behavior / Change Query","descriptionHtml":"","callToAction":"Shift Behavior / Change Query","introHtml":"<p>Issue with creating or modifying a service / shift</p>","icon":10503,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[41],"key":""},{"id":"74","name":"Signature update","descriptionHtml":"","callToAction":"Signature update","introHtml":"<p>Request an update, Title, Pronoun, mobile, or regards</p>","icon":10515,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[36],"key":""},{"id":"81","name":"Spam","descriptionHtml":"","callToAction":"Spam","introHtml":"<p>Issues related to Spam emails</p>","icon":10528,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[36],"key":""},{"id":"82","name":"Staff Offboarding (QLD & SA only)","descriptionHtml":"","callToAction":"Staff Offboarding (QLD & SA only)","introHtml":"<p>Staff Offboarding (VIC)- Please use Offboarding form in VIC HR Service Desk</p>","icon":10519,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[19],"key":""},{"id":"221","name":"Teams site creation","descriptionHtml":"","callToAction":"Teams site creation","introHtml":"","icon":10551,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[36],"key":""},{"id":"222","name":"Telephony Issues","descriptionHtml":"","callToAction":"Telephony Issues","introHtml":"","icon":10551,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[71],"key":""},{"id":"242","name":"Telephony new User","descriptionHtml":"","callToAction":"Telephony new User","introHtml":"<p>New users name</p>","icon":10551,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[71],"key":""},{"id":"80","name":"Unable to schedule Teams meetings in Outlook","descriptionHtml":"","callToAction":"Unable to schedule Teams meetings in Outlook","introHtml":"","icon":10508,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[36],"key":""},{"id":"212","name":"Unblock Website ","descriptionHtml":"","callToAction":"Unblock Website ","introHtml":"","icon":10526,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[28],"key":""},{"id":"126","name":"vCore login (admin)","descriptionHtml":"","callToAction":"vCore login (admin)","introHtml":"<p>Office / Facility staff with web base application login issues</p>","icon":10469,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[41],"key":""},{"id":"66","name":"VPN Issue","descriptionHtml":"<p>“ Have you tried turning it off and on again? ”</p>","callToAction":"VPN Issue","introHtml":"<p>Cannot connect to VPN</p>","icon":10477,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[27],"key":""},{"id":"128","name":"vWorker App (Support Worker)","descriptionHtml":"","callToAction":"vWorker App (Support Worker)","introHtml":"<p>Support Worker access & functionality of the vWorker App</p>","icon":10526,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[41],"key":""},{"id":"65","name":"WIFI","descriptionHtml":"<p>“ Have you tried turning it off and on again? ”</p>","callToAction":"WIFI","introHtml":"<p>Cannot connect to WIFI</p>","icon":10551,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[27],"key":""},{"id":"49","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10524,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"43","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10528,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"36","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10520,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"48","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10521,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"59","name":"OCP","descriptionHtml":"","callToAction":"OCP","introHtml":"","icon":10551,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""},{"id":"56","name":"OCP Issue (old, for play only)","descriptionHtml":"","callToAction":"OCP Issue (old, for play only)","introHtml":"<p>any issues with OCP</p>","icon":10467,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"40","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10517,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"84","name":"Properties","descriptionHtml":"","callToAction":"Properties","introHtml":"<p>Test</p>","icon":10551,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""},{"id":"39","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10518,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"42","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10551,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""},{"id":"55","name":"Request OCP change","descriptionHtml":"","callToAction":"Request OCP change","introHtml":"<p>Use this for any OCP change requests</p>","icon":10551,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""},{"id":"37","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10527,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"125","name":"test","descriptionHtml":"","callToAction":"test","introHtml":"","icon":10551,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""}],"reqGroups":[{"id":71,"name":"Telephony"},{"id":24,"name":"OCP"},{"id":41,"name":" VisualCare"},{"id":36,"name":"Microsoft 365"},{"id":28,"name":"Security"},{"id":19,"name":"Logins and Accounts"},{"id":20,"name":"Applications/Software"},{"id":17,"name":"Common Requests"},{"id":27,"name":"Network"},{"id":25,"name":"Printers"},{"id":30,"name":"Report"},{"id":35,"name":"Other"}],"orderMapping":{"17":[34,38,35,46,41,45,78],"27":[67,66,65],"19":[100,82,99],"24":[88,95,96,89,97],"25":[63,62,61,57],"20":[245,47,60,45],"41":[129,128,126,127,130],"36":[221,79,172,74,80,75,81,77,76],"71":[242,222],"28":[212,69,70],"35":[98,44],"30":[73,72,71],"21":[46]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"10642e84-0541-3aa6-afd2-6ee304d673d0","appLinkName":"System Confluence","appLinkUrl":"https://oncall.atlassian.net/wiki","spaceKey":"ITSM","spaceName":"ONCALL IT Service Management","spaceUrl":"https://oncall.atlassian.net/wiki/spaces/ITSM","isServer":false},"labels":[],"projectKey":"ITDESK","serviceDeskId":6,"kbLinkDomainURLs":["https://oncall.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITDESK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMGUwNmJlYi1kZWMxLTRlNmEtYTcwMS04NDg4NmIxNjRhZTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ0NTA4NjksIm5iZiI6MTc0NDQ0OTY2OX0.pJA0G9LYNKXUQ5jTNCWRi-v17gWi1b1KEPttGWrPB4s","targetCollection":"upload-project-10026","endpointUrl":"https://api.media.atlassian.com","clientId":"10e06beb-dec1-4e6a-a701-84886b164ae4","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":98,"projectId":10026,"form":{"name":"Other Request","descriptionHtml":"","callToAction":"Other Request","intro":"","instructions":"","icon":10516,"iconUrl":"https://oncall.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10258","fieldConfigId":"10400","label":"I am located in","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10544","label":"VIC","selected":false,"children":[]},{"value":"10545","label":"QLD","selected":false,"children":[]},{"value":"10546","label":"SA","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10191","fieldConfigId":"10321","label":"What is your TeamViewer ID?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10243","fieldConfigId":"10385","label":"Change Requests Other","description":"Please select one checkbox","descriptionHtml":"<p>Please select one checkbox</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10516","label":"Yes","selected":false,"children":[]},{"value":"10517","label":"No","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/98","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/98","calendarParams":{"firstDay":1,"date":"2025-04-12T19:21:09+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"10642e84-0541-3aa6-afd2-6ee304d673d0","appLinkName":"System Confluence","appLinkUrl":"https://oncall.atlassian.net/wiki","spaceKey":"ITSM","spaceName":"ONCALL IT Service Management","spaceUrl":"https://oncall.atlassian.net/wiki/spaces/ITSM","isServer":false},"labels":[],"projectKey":"ITDESK","serviceDeskId":6,"kbLinkDomainURLs":["https://oncall.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMGUwNmJlYi1kZWMxLTRlNmEtYTcwMS04NDg4NmIxNjRhZTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ0NTA4NjksIm5iZiI6MTc0NDQ0OTY2OX0.pJA0G9LYNKXUQ5jTNCWRi-v17gWi1b1KEPttGWrPB4s","targetCollection":"upload-project-10026","endpointUrl":"https://api.media.atlassian.com","clientId":"10e06beb-dec1-4e6a-a701-84886b164ae4","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}